Case Study

Transforming Healthcare Staffing and Becoming a Best Place to Work.

Overview

Fusion is a national healthcare staffing agency headquartered in Omaha, Nebraska. As a family of brands, Fusion works with healthcare travelers for placement in healthcare settings (Fusion Medical Staffing) and with healthcare organizations to create connections with healthcare travelers (Fusion Workforce Solutions).

Challenge

Since its founding in 2009, Fusion has grown from a small founding team to an expansive organization with hundreds of employees serving thousands of travelers and organizations. Along with this growth, Fusion’s leadership recognized the need to establish consistent leadership practices at all levels, strengthen collaboration within their executive team, and foster a culture that could sustain such rapid expansion.

Solution

Fusion executives first attended the two-day “BetterCulture Live” event, where they learned BetterCulture’s leadership philosophy. From there, the partnership deepened as BetterCulture became a trusted advisor to Fusion’s executive team and organization at large.

Fusion leveraged BetterCulture’s resources to:

Provide 1:1 coaching and group-based support to their executive team.
Facilitate executive retreats that prioritized building trust, cohesion, and shared vision among leadership.
Utilize BetterCulture as a sounding board to navigate challenges and opportunities within the executive team and organization.
Adopt BetterCulture’s 20 Tenets of Culture to build a strong foundation for a thriving workplace culture.
Train leaders across the organization through cohort-based learning, fostering alignment and engagement company-wide.

Process

Fusion’s journey with BetterCulture began with their executive team exploring BetterCulture’s tools and philosophy. As trust and alignment deepened, Fusion integrated BetterCulture into their leadership development strategy.

This included:

Leveraging executive retreats to align the team on key priorities, improve team cohesion, and create actionable strategies to support organizational culture.
Collaborating with BetterCulture as a trusted resource to address friction points, strengthen team relationships, and identify new team members to bolster leadership.
Expanding BetterCulture’s programs to train leaders at every level of the organization, ensuring sustainable growth and cultural alignment.

Outcomes

It’s rare for a fast-growing business to be able to maintain a remarkably healthy culture as it evolves from a start-up, to a mid-size company, to a large business. But Fusion isn’t a typical business. During our 10-year partnership with Fusion, BetterCulture has trained over 200 Fusion leaders on the skillsets needed to build and protect culture. We’ve seen their staff grow by 800%, which is a testament to how they take care of their people. Fusion continues to generously invest in their people and culture, which propels the Fusion business forward and helps them remain on the list of the Best Places to Work in Greater Omaha.

Featured 9 times on the prestigious Inc. 5000 List, showcasing Fusion’s sustained success as a high-performing company
Maintained their culture through rapid business growth
200 leaders trained on proven leadership skillsets
800% increase in staff while working with BetterCulture
Recognized multiple times as the #1 Best Place to Work in a competitive metropolitan area
Fusion’s executive team valued the partnership so highly that they recommended BetterCulture’s approach to other organizations, reflecting their confidence in the program’s impact on leadership and culture.

See the curriculum Fusion used to become a Best Place to Work.

It’s an honor to get recognized multiple times as the #1 Best Place to Work in Omaha, and that didn’t happen by accident. We prioritize our Fusion culture because we know a healthy culture leads to a more successful business. When it comes to building workplace culture, the team at BetterCulture is second to none. They’ve been a strategic partner to our executive team, role models for our managers, and a development resource for every employee. In short, BetterCulture is a true partner. They have been instrumental in helping us build an exceptional business.”

Corey Watton

President and CEO, Fusion